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The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Company Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.
The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Skills:
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