Visitor Services Supervisor
William & Mary

Job Info

---

Position Number:

00546W

Position Title:

Visitor Services Supervisor

Employment Category:

Full Time Operational

Location:

William & Mary

Department:

3E1000 Museum Administration

Unit Mission Statement:

The Mission of the Muscarelle Museum of Art is: To foster the full integration of a dynamic art museum into the life and liberal arts mission of William & Mary and to serve as a model of curatorial excellence and a catalyst for art exploration at the University and in the surrounding community.

Position Summary:

The Visitor Services Supervisor at the Muscarelle Museum of Art is at the forefront of ensuring an exceptional and welcoming visitor experience that is reflective of the museum's mission. The Supervisor will assist, train, and supervise all aspects of visitor services at the Muscarelle Museum of Art: reception desk, timed admissions, monitoring galleries, program/event registration, scheduling of gallery monitors and volunteers, and gathering visitation data. The Supervisor will also be responsible for managing and scheduling tour requests.

Work Hours:Wednesday thru SundaySaturday: 9:30 am - 5:30 pmSunday: 11:30 am - 5:30 pmFlexible with some variation as scheduled.

Conditions of Employment:

• This full-time position will require additional hours beyond the typical work week, to regularly include evenings and weekends as needed to meet the business needs of the operation.
• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc., as directed and approved by the supervisor.
• This is a restricted position subject to the availability of funding.

Essential Designation:

No

FLSA:

Non-Exempt

Position Restricted?:

Yes, the appointment is limited due to funding availability

Position Months:

Faculty or Staff: 12 month

Required Qualifications:

1. Must possess exceptional customer service skills and the ability to work with the diverse populations and communities that the Muscarelle Museum of Art serves.
2. High school graduate or equivalent.
3. Highly organized and detailed oriented. Self-starter with a proven ability to meet multiple deadlines and balance numerous projects simultaneously.
4. Strong computer skills are a must with the ability to quickly learn modules, point of sale system, etc.

Preferred Qualifications:

1. Bachelor's degree2. Experience in a higher education and non-profit arts environment3. Supervisory and scheduling experience4. Ability to acquire and maintain certificate in CPR and first aid.

Is the position remote work eligible?:

Not eligible

Remote Work Disclaimer:

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor's ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

Advertised Pay Range:

Up to $45,000 commensurate with experience.

Advertised Pay Range Statement:

All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.

University Salary Range:

U05

Benefits Summary Statement:

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none

Job Open Date:

11/15/2024

Review Begin Date:

12/02/2024

Open Until Filled:

Yes

Special Application Instructions:

This position is being reposted. Previous applications are under review and will not need to be resubmitted.

Background Check Statement:

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

EEO Statement:

William & Mary is an Equal Opportunity/Affirmative Action/Equal Access employer and actively encourages applications from minorities, women, disabled persons and veterans.

---