Workplace Enterprise Service Director
AstraZeneca

Job Info

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AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. We're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

Our IT function has undergone significant transformation to improve performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a magical experience and overall service excellence as part of our IT Strategy. AstraZeneca's Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure our IT services meet current and future business needs.

Accountabilities:

The Workplace Device Services Director has end to end accountability for the services that are delivered through the physical devices that employees use on a day to day basis. This includes service strategy, performance and availability along with the definition and delivery of a world class catalogue and strategic standards. The services in the remit of this role include Laptops, Desktops, Mobile, Print and Video Conferencing - driving the roadmap to ensure we remain at the groundbreaking of technology innovation to improve the employee experience and efficiency. The role is accountable for currency, partner and supplier contract and service delivery management, technology roadmap and refresh.

Essential Skills/Experience:

• Bachelor's Degree
• Minimum 12+ years of experience
• Industry recognized experience in managing global, enterprise teams with a successful track record in driving technology and organisational transformation and simplification
• Significant experience in the management and delivery of large scale, refresh programmes
• Significant experience in the management and delivery of 3rd party service agreements
• Experience in leading global organisations and providing leadership/development to other managers
• Collaborative, Innovative, Win: Win Attitude
• Forward thinking and independent perspectives on Technology and IT leaderships
• Evidence of leading and developing strategic solutions and business cases providing measurable business Value (Idea through to Delivery/Measurement)
• Experience of defining strategies and influencing the vision of senior leaders
• Alignment with AZ Values and Behaviours
• Sound technical knowledge of the technology, platforms and services across ETS
• Agile Enterprise mentality
• Excellent verbal and written communication skills
• Self-starter who continuously develops new skills and proactively leads own career and development.
• Excellent influencing, networking and collaborative working skills
• Able to lead difficult discussions, manage expectations and deliver solutions across complex partner groups.
• Ability to work well in and lead/collaborate across diverse matrixed global teams.
• Expertise in change management and problem solving.
• Experienced sustainable relationship management skills with the ability to influence others to achieve objectives.

Desirable Skills/Experience:

• Experience working in the Biopharmaceutical/Life Sciences industry
• SDLC, Agile & Scrum methodologies
• Experience working in different countries/cultures.
• Confidence presenting to large internal and external audiences.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?

At AstraZeneca, we dare to lead, applying our problem-solving mentality to identify and solve opportunities across the whole enterprise. Our spirit of experimentation is lived every day through our events like hackathons. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we're driving cross-company change to disrupt the entire industry.

Ready to make a difference? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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