NYC DOITT 7-858-0524A EMERGENCY COMMUNICATIONS ENGINEER, SP2
Voyatek

Job Info

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Opportunity Details

Full Time NYC DOITT 7-858-0524A EMERGENCY COMMUNICATIONS ENGINEER, SP2

Brooklyn, NY

Outcomes. Delivered.

Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Emergency Communications Engineer within our NYC Department of Information Technology and Telecommunications (NYC DOITT) team located in Brooklyn, NY.

Key Responsibilities:

• The Emergency Communications Engineer, reporting to the Director of Emergency Communications, as part of the Public Safety and Emergency Management division, is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City. It is urgent that we fill this role as soon as possible to ensure that there are no impacts to life safety support services or delays with any critical projects.

• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers
• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
• Configure and test Emergency Communications network infrastructure
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services
• Technical support and oversight for vendor managed ESInet services and systems
• Technical support for Public Safety Unified Communications systems and services
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
• Triage and investigate incidents involving communication, infrastructure and service failures including identifying root cause and remediation
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support

Mandatory Qualifications:

• 8+ years of experience working in a data center or in the field supporting related work
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
• Working knowledge of networking hardware and topologies
• Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
• Working Knowledge of computing systems and hardware
• Experience with LEC circuits termination and turn-up
• Ability to perform physical work related to the job
• Ability to follow detailed job documents
• Must be willing to travel within the NYC region to meet customer SLA's
• Must be willing to work on-call, after hours and weekends when required

Desired Qualifications:

• Bachelor's degree from an accredited college in computer science or related area of study
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
• Knowledge of E911 call routing, selective routing, trunking and location-based routing
• Knowledge of DMS and ACD systems
• Knowledge of ANI / ALI services and functionality
• Knowledge of 9-1-1 Call Handling Systems
• Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
• Knowledge of NG9-1-1 ESINET call routing
• Knowledge of SMS, RTT, TCC routing, SMS aggregation
• Knowledge of GIS and location-based identification systems

We encourage you to apply if you think you are a good fit for us. Check out our career website for all open positions!

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $61 to $ 71

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements.

Voyatek does significant work with Federal and State tax and revenue authorities. If applicable, hires for these projects will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; however, this clearance must be obtained prior to working on these projects.

Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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